Elevate your career with a Senior Systems Support Analyst role in Toronto, Ontario, as part of the Canadian Banking Products Engineering team. This position bridges business needs and technical solutions while enhancing the Private Banking domain.
As a Senior Systems Support Analyst, you will play a key role interacting with business stakeholders and technology teams. Your expertise will be essential in documenting technical requirements, resolving incidents, and ensuring smooth transitions in system changes. You'll collaborate closely with stakeholders to ensure all system needs are met effectively.
Key Responsibilities:
• Maintain a holistic view of system processes and future needs
• Document and clarify technical specifications for changes
• Investigate and resolve incidents, escalating complex issues
• Build relationships with stakeholders across technology and business
• Create progress reports and communications for stakeholders
Requirements:
• Univers...