WHAT IS THE OPPORTUNITY

Reporting to the Senior Manager, Active Directory Services, you will assess, research, and analyze business and technical security infrastructure requirements to support and resolve systems issues within RBC’s Active Directory technology solution. You will partner with T&O projects, technical teams, business stakeholders, and external vendors to provide application and technical system support, aiming to be recognized as a best‑in‑class service provider and partner of choice.

Responsibilities

• Planning, Delivery & Execution – ensure effective internal controls and deliver quality, timely service to the team.
• Change Enablement – partner with leadership to execute the overall change strategy.
• Relationship & Communication – serve as point of escalation and resolution for incidents and project related issues.
• Managerial Excellence – guide, coach, and mentor junior team members to drive optimal perfo...