Elevate your career as a Senior Specialist at Teleperformance, focusing on complex case management in Toronto. This on-site role demands expertise in high-stakes resolutions and effective communication.
As a Senior Specialist, you will handle intricate cases, ensuring timely and personalized solutions for both guests and hosts. With a minimum of 24 months in customer service, you will engage directly with stakeholders while fostering inclusivity and hospitality. Your skills in conflict resolution and negotiation will be essential as you navigate high-pressure situations effectively.
Key Responsibilities:
• Manage complex high-value escalations and serve as the single contact
• Clearly articulate policies in user-friendly language
• Act as a subject matter expert for case handling
• Negotiate and mediate effectively under pressure
• Provide insights for process improvements
Requirements:
• Minimum 24 months in call center or customer service
• Proven experi...