Overview

The Global Business Services Center (GBSC) is Mastercard’s shared services organization supporting the business in all countries and business units. This position is responsible for ensuring support in resolving inquiries across a breadth of functional areas and supporting programs and processes on a general basis.

• The organization has team members in several locations throughout the world to provide superior customer service to our employees and align with time zones and language differences
• Ensuring team targets and KPIs are met and/or exceeded
• Supports operational excellence and continuous improvement initiatives

Role

Professionally, efficiently, and accurately, respond to HR inquiries across a breadth of functional areas. Responses must be made in a timely manner with a high level of customer service orientation in accordance with established Service Level Agreements (SLA’s). Topic areas span the spectrum ...