Drive innovative designs as a Senior Solutions Designer with an AWS focus in Toronto, ON. This on-site role combines your cloud expertise with user-centered solution development.
In this contract role, you will apply your extensive knowledge of AWS services to deliver top-notch contact center designs. Your proficiency will guide the user experience, ensuring that all systems are intuitive and efficient for stakeholders.
Key Responsibilities:
• Develop user-centric solutions for AWS cloud participants
• Design Amazon Connect contact center workflows
• Create and update technical and system documentation
• Collaborate with clients to optimize user experience
• Analyze performance metrics to enhance outcomes
Requirements:
• Profound experience with AWS services including API Gateway and Glue
• Background in Amazon Connect implementation
• Strong skills in technical specification documentation
• Minimum 5 years in IT solution design
• Excellent analyt...