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Senior Software Engineer (Observability)

Company: Zendesk

Location: Kraków, London

Posted: May 23, 2026

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Position Details

Job Description

A hands‑on, individual-contributor role. You’ll be a technical owner who designs and builds observability foundations for cloud-native services — and for the organisation’s LLM/AI stack — helping engineering teams across EMEA get the right telemetry, runbooks, and dashboards to operate safely and efficiently.

What you’ll be doing

  • Architect, build, and operate end-to-end observability for metrics, traces, and logs — including telemetry pipelines, dashboards, storage/retention policies, and alerting.

  • Build LLM/AI observability primitives

  • Deliver reusable instrumentation templates, SLOs/SLIs, dashboards, and alerting bundles for critical AI paths.

  • Instrument services and libraries (OpenTelemetry or equivalent); provide developer-facing libraries and patterns to ensure consistent telemetry...