Help close the justice gap with technology as a Senior Software Engineer at the company. Drive impactful fixes for critical customer issues and enhance product reliability in a fast-paced environment.
As a Senior Software Engineer, you will play a vital role in maintaining high product performance. This position requires you to triage escalated customer issues and implement effective, long-term solutions. You will work closely with cross-functional teams to ensure seamless communication and understanding of the customer impact.
Key Responsibilities:
• Triage and resolve high-priority customer escalations
• Own the full lifecycle of technical escalations
• Collaborate with CS, product, and engineering teams
• Identify patterns in escalations for improvements
• Contribute to tooling and process optimization
Requirements:
• 5+ years in professional software engineering
• Strong debugging and investigative skills
• Experience across full stack or backend sy...