Elevate customer support as a Senior Service Technician Coordinator with Potvin Construction. Lead the service team and ensure seamless scheduling while maintaining high service standards.
This senior-level coordination role requires exceptional organizational skills and professionalism. You will be the key link between customers, service technicians, and project teams, managing service calls and responding to inquiries with empathy and tact. Your strong communication abilities will help foster positive relationships, especially during challenging situations.
Key Responsibilities:
• Coordinate daily schedules for service technicians
• Prioritize and manage service requests based on urgency
• Monitor active service files for timely resolutions
• Address customer concerns with professionalism and empathy
• Maintain detailed service records and reports
Requirements:
• Diploma in Business, Administration, or related field
• Strong knowledge of cabinetry or int...