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Senior Production Support Engineer-REMOTE-Vancouver

Company: NTT

Location: Vancouver, London

Posted: March 23, 2026

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Position Details

JOB DESCRIPTION

Req ID: 363401 

We are currently seeking a Senior Production Support Engineer-REMOTE-Vancouver to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

Senior Production Support Engineer

About the Role

We are seeking a Senior Production Support Engineer to ensure the stability, performance, and reliability of critical production systems. This role involves monitoring, troubleshooting, and resolving issues, adhering to SLAs, and delivering exceptional customer support. You will also implement enhancements to improve system efficiency and resilience.

Key Responsibilities

  • Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance.
  • Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines.
  • Provide customer-focused support, ensuring timely communication and resolution of incidents.
  • Rev...