Enhance operational effectiveness as the Senior Manager of Product Support at WADA. Focus on high-quality service for ADAMS and ADEL while managing cross-functional stakeholders.
Situated at WADA's headquarters in Montreal, this managerial role demands a blend of strategic expertise in product support and hands-on team leadership. You will develop comprehensive support strategies, oversee staff performance, and ensure a collaborative environment for feedback integration while continuously striving for user satisfaction in all operations.
Key Responsibilities:
• Implement a comprehensive support strategy
• Guide Level 1 and Level 2 support operations
• Ensure timely documentation of stakeholder feedback
• Facilitate alignment among various business units
• Contribute to training and release readiness for support teams
Requirements:
• Bachelor’s degree in relevant area
• 7+ years of relevant operational experience
• Proven capabilities in stakeholder mana...