What you’ll be doing

As Sr Product Owner, you will operate across both agile and waterfall delivery styles, partnering closely with Contact Centre Operations, Technology, Risk Groups, and vendor teams to define the roadmap, prioritize the backlog, and deliver measurable outcomes.

Your work will directly support CIBC’s strategic priorities across Personal and Business Banking with a focus on interaction deflection/containment, productivity improvements, revenue uplift, and positive impact on employee survey results.

You will have the flexibility to manage your work activities within a hybrid work arrangement where you will spend 1‑3 days per week on‑site and other days remote.

How you’ll succeed

Product ownership and vision

Define and communicate the multi‑year product vision and roadmap for contact centre initiatives (e.g., Contact Centre as a Service transformation; desktop modernization), aligned to client experience, sales goals,...