Lead transformative product initiatives at CIBC as a Senior Product Owner in Toronto. Shape product strategies, prioritize backlogs, and enhance client experiences through innovative solutions.
CIBC is seeking a Senior Product Owner to guide both agile and waterfall methodologies while collaborating closely with Contact Centre Operations and technology teams. This role demands expertise in managing complex product roadmaps and delivering operational excellence in Personal and Business Banking settings. You will have the flexibility to work in a hybrid environment, balancing on-site and remote work effectively.
Key Responsibilities:
• Design the multi-year product roadmap for contact centre transformations
• Manage backlog prioritization based on business value and client needs
• Lead agile ceremonies and partner with delivery teams
• Oversee user acceptance testing and production monitoring
• Collaborate with stakeholders for seamless project integration
Require...