Job Summary

Zendesk is seeking a Senior Product Manager to lead a new Knowledge Graph team focused on ingesting and modelling content to enhance AI experiences across our product. The role involves working across engineering, data science, and design to build scalable knowledge graph solutions and improve customer insight and experience.

Location

Jobio – Lisboa, Lisbon Metropolitan Area, Portugal

Responsibilities

• Create and own a knowledge graph roadmap: define vision and roadmap for Zendesk’s knowledge graph initiatives, including feature development that enhances content ingestion workflows and improves data retrieval.
• Form and develop a team: build a talented team focused on knowledge graph development, fostering collaboration and innovation.
• Collaborate with cross‑functional teams: work closely with engineering, data science, and design to build scalable solutions leveraging knowledge graphs.
• Dr...