Join RBC as the Senior Product Manager for the Interactive Voice Response (IVR) Voice Platform, a critical component in client engagement. Oversee product roadmap and enhance customer experience for seamless banking interactions.
As a key member of the AI, Conversational Banking & Advisor Platform (AICBAP) group, you will be responsible for defining the IVR’s product strategy and delivering on its roadmap. This engaging role requires strong project management skills and the ability to analyze channel performance to improve strategies for client retention.
Key Responsibilities:
• Establish comprehensive product roadmaps incorporating various client needs
• Collaborate with branch technology teams to deliver enhancements
• Lead annual planning and prioritization of product initiatives
• Monitor channel performance and develop actionable insights
• Manage vendor relationships and compliance with regulations
Requirements:
• 5‑7 years of relevant experience in Pro...