Position Summary

Broadvoice is seeking a Senior Product Manager to lead our Contact Center as a Service (CCaaS) platform strategy and execution. This role focuses on building a scalable, easy-to-manage, and high-performing platform that simplifies provisioning, enhances monitoring, and delivers an exceptional end-to-end experience for both customers and internal users.

Key Responsibilities

• Own and evolve the GoContact CCaaS platform roadmap, focusing on discovery, provisioning, end-to-end usability, manageability, scalability, monitoring, and reliability.
• Build intuitive admin and configuration experiences for customers (for all different personas) and operations teams to streamline setup and ongoing management.
• Ensure robust monitoring and observability are built into the platform – enabling proactive issue detection and resolution.
• Partner with engineering and DevOps to improve platform scale and performance, espec...