Overview

We are seeking an experienced Senior People Change Lead to drive the people, adoption, and business readiness aspects of a Salesforce transformation programme within a complex banking environment. The successful candidate will have strong change management expertise, practical Salesforce experience, and a proven track record of delivering CRM‑related change initiatives.

Key Responsibilities Develop and execute change management strategies for Salesforce implementations. Drive user adoption, stakeholder engagement, and business readiness activities. Conduct change impact assessments and manage change risks. Lead communication, training, and enablement initiatives. Partner with business, technology, and vendor teams to ensure successful Salesforce adoption. Track and report on change readiness, adoption metrics, and programme progress. Support delivery across multiple African markets where applicable. Required Experience 8+ years of Organizational Change Management expe...