Enhance client satisfaction at PCA as a Senior Specialist in Operational Excellence in Toronto. Focus on impactful process improvements through collaboration with agile teams and journey pods.
PCA is looking for a Senior Specialist to join its Performance & Operational Excellence team. This senior role emphasizes identifying process inefficiencies and creating compelling business cases to prioritize initiatives effectively. By actively participating in agile journey pods, you will drive operational improvements and improve client experience.
Key Responsibilities:
• Advocate for PCA within journey pods actively
• Create business cases to support key initiatives
• Maintain a dynamic backlog of operational improvements
• Monitor at-risk initiatives and propose effective solutions
• Develop clear problem statements with measurable success metrics
Requirements:
• 5–8 years in process improvement experience
• Experience with agile delivery in large organizations...