Location: Amersfoort, Netherlands

Overview

Senior role within a Mid Office environment focused on mortgage applications and underwriting processes. Responsible for coordinating operations, improving processes, and supporting team performance from application approval through to finalization.

Key Responsibilities

• Set up, manage, and improve training processes
• Create, analyze, and maintain reports and dashboards
• Handle administrative coordination (scheduling, leave tracking, authorizations, time checks, mailbox management)
• Coordinate security incidents and escalate complex cases, issues, and complaints
• Lead recruitment activities, onboarding, and training of new team members
• Participate in projects and process improvement initiatives
• Analyze workflows and drive continuous improvement (Lean approach)
• Oversee focus areas such as quality, internal contr...