We are on the lookout for a Senior Manager,  Product Design to lead the UX team within the Efficient Service Tribe of our Service Productline, driving our mission to deliver fast, seamless, and efficient support experiences for our global ecosystem.

At Delivery Hero, design is more than aesthetics, it’s about solving meaningful problems with empathy, simplicity, and impact. Our Efficient Service Tribe owns the design for critical products that empower our customer service agents (AI and human agents) to deliver top-tier service to customers, riders, and vendors who need support. This includes core agent tools and platforms that leverage automation and AI to transform complex operational workflows into high-quality, efficient service experiences across the globe.

In this team, you’ll be directly responsible for the user experience across 3 critical domains within the Service Productline. This is a high-i...