Overview

Shape the future of IT service management with CFMWS as the Senior Manager of IM/IT Operations. Lead key project initiatives to support Canadian Armed Forces members and their families with impactful services.

In this role, you will oversee the ITSM Tool Replacement project, collaborating closely with stakeholders to monitor scope, schedule, and budget. With extensive experience in IM/IT initiatives, you’ll provide strategic advice aligned with ITIL best practices and project objectives. Your leadership will drive requirements analysis, design, and successful implementation of core IT systems.

Key Responsibilities

• Lead ITSM project initiatives for delivery and implementation
• Collaborate with project managers on budget and scope management
• Define IT strategies aligned with organizational objectives
• Ensure solutions meet ITIL best practices and stakeholder needs
• Analyze and develop core IM/IT systems ...