Senior Manager Global CX (f/m/d)

Your opportunity:

Ready for your next big ride? As our Senior Manager Global CX, you will act as an inspirational people leader and strategic architect--empowering a passionate, global team to reach their full potential, professionalizing our processes, and modernizing our tech stack. You will design and execute an omni-channel support strategy across a decentralized footprint, ensuring seamless brand alignment and service excellence between our European hub and dedicated US team.

Your Responsibilities

* Define and harmonize the global CX strategy across Europe and North America.
* Manage customer touchpoints for both D2C online shoppers and our Specialized Dealer Network (B2B).
* Lead and mentor a growing, passionate team, focusing on upskilling and building a high-performing culture.
* Implement clear KPIs, robust quality assurance (QA) standards, and defined career pathways.
* Evaluate a...