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In this role, you will: Lead and drive a customer focused culture throughout their team to deepen Client relationships and leverage broader Bank relationships, systems and knowledge.Provide leadership input and direction into overall strategy and tactics for resource and performance management programs in the department.Set and maintain performance standards for quality of service delivery and productivity.Ensure that the Client experience and sales goals of the department are achieved through delivery of service levels and development of high performing teams.Lead or participate in key corporate projects that drive improvement to systems, products or processes, maximizing the effectiveness of the department by maintaining high service levels and controlling costs.Establish and enforce standards to ensure regulatory and internal control compliance.Responsible for ...