Is this role right for you?
- In this role you will:
End to End Process Ownership & Governance Own and evolve Collections processes to ensure clarity, consistency, standardization, and regulatory alignment across all portfolios, including SDA.
Establish and maintain process governance frameworks (Evergreen), including version control, documentation standards, and approval routines.
Partners with internal and external partners where required to identify gaps, support remediation, and strengthen control effectiveness.
Translate complex regulatory, policy, and audit requirements into advisor friendly, executable processes and guidance (job aids). Downturn Readiness & Operational Resilience Lead Collections downturn readiness by developing and maintaining risk based playbooks, readiness frameworks, key risk indicators, and execution guides.
Support consistent execution during periods of heightened scrutiny, ensuring controls, processes, and frontline gui...