The Senior Manager of AWS Technical Support Hybrid role based in our Mississauga, ON office with the opportunity to work 3 days onsite and 2 days remotely. You will lead a team of high‑performing technical support professionals delivering world‑class support to mid‑tier and enterprise customers leveraging Amazon Web Services (AWS). This role is accountable for driving operational excellence, enhancing customer satisfaction, and developing scalable, future‑ready support strategies aligned with AWS best practices.

Leadership & Team Management

Lead, mentor, and develop a team of technical support managers and engineers supporting AWS workloads.

Foster a high‑performance culture centered on customer obsession, accountability, and continuous improvement.

Manage workforce planning, hiring, onboarding, and ongoing professional development.

Define clear goals, KPIs, and career development pathways.

AI-Enabled Support Transformation