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In this role, you will:
Lead and promote a strong customer‑focused culture that strengthens client relationships and partnerships across the Bank.Oversee multiple teams with a global mandate, supporting equities and fixed income entitlements across diverse markets, products, and event types in a deadline‑driven environment.Serve as the escalation point and subject‑matter authority for complex entitlements issues, partnering with Front Office, Middle Office, Technology, Risk, and Operations to drive timely resolution.Drive operational excellence by identifying inefficiencies and leading process, control, and technology enhancements that improve accuracy, scalability, and risk management.Own the day‑to‑day control environment for global entitlements, ensuring compliance with regulatory, operational risk, AML/ATF, and conduct requirements.Embed a proactive risk mindset across teams thro...