Lead global application support at Citi as the Senior Manager. Shape strategic direction in a hybrid role while ensuring stability and continuous improvement in production environments.
As a Senior Manager, you will coordinate application support operations and partner with senior business leaders at Citi in Mississauga, Ontario. Your focus will be on managing application support teams, handling incident resolution, and driving initiatives for application stability. This role requires effective communication, critical thinking, and strong organizational skills.
Key Responsibilities:
• Oversee daily operations of application support teams
• Provide technical oversight across applications and platforms
• Manage incident resolution processes and root cause analysis
• Champion stability initiatives for business-critical systems
• Collaborate with development managers on strategic issue resolution
Requirements:
• 6+ years in an Application Support role preferred