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Position Details
Responsibilities
Troubleshoot and resolve complex IT issues, monitor recurring problems to identify root causes, ensure policy compliance, and provide technical guidance to Service Desk team membersCreate, maintain, and improve technical documentation and work instructionsDeliver timely, accurate support to internal customers, prioritizing issues effectively and maintaining a strong customer focused mindsetIdentify and implement improvements to Service Desk processes, procedures, and systems to enhance efficiency and service qualityActively support IT projects by owning deliverables, providing technical insights, and contributing to project documentationEnsure compliance with Quality and Environmental Management Systems, collaborate positively with colleagues, take ownership of issues with a proactive, analytical approach, and pursue continuous professional development while supporting others’ growth What you bring