Location: Mexico, Guatemala, El Salvador, Honduras and Colombia

Work Schedule: Full-time / Exact schedule to be determined, but requires full availability

As a Tier 2 Technical Support Specialist, you will play a key role in resolving complex technical issues that require in-depth knowledge of systems and applications. You will provide remote support for customers while ensuring outstanding service quality. This role requires strong troubleshooting abilities, excellent communication skills, and a proactive approach to IT problem-solving.

What You'll Be Doing

• Provide advanced troubleshooting and support for Windows Servers (2012/2016/2019), Active Directory, and Group Policies.
• Administer Exchange & Office 365 accounts and resolve email-related issues.
• Diagnose and resolve network connectivity issues, including LAN/WAN, DNS, DHCP, and wireless configurations.
• Support desktop operating systems (Windows 10/11, mac...