Drive impactful change in healthcare as the Senior Service Manager, Telephony & Governance at McKesson. Your focus will be on enhancing governance operations and service performance.
McKesson is looking for a Senior Service Manager to guide the Contact Center Technology Services' operational framework. You will manage SLA adherence, oversee performance reporting, and ensure a seamless telephony service experience for users. Demonstrating expertise in governance and analytics, this role also requires strategic planning for legacy system transitions.
Key Responsibilities:
• Develop and maintain effective governance frameworks
• Lead SLA and service performance monitoring
• Create comprehensive performance reports for executive teams
• Ensure consistent engagement with business units for service delivery
• Utilize AI-enabled analytics for enhanced reporting capabilities
Requirements:
• Minimum of 10 years in service management roles
• Advanced knowledge of IT...