Senior Executive/ Executive, Quality Assurance

Key Responsibilities

• Utilize digital tools to monitor and optimize pension administration processes, ensuring compliance with regulatory requirements and service delivery standards.

• Support the design and implementation of a tech-driven quality control framework, leveraging data analytics and process automation to enhance operational efficiency.

• Investigate and resolve customer complaints and operational incidents using advanced problem-solving techniques and digital solutions, while preparing comprehensive reports for stakeholders.

• Lead and execute User Acceptance Testing (UAT) for system enhancements, ensuring seamless integration of new technologies and platforms.

• Collaborate with cross-functional teams to support trustee onboarding and data migration projects, ensuring data accuracy and system reliability.

• Continuously review and update...