Enhance broadcast operations as a Senior Engineer focusing on incident resolution. This remote role emphasizes technical investigations and client interactions to resolve live issues effectively.
In this position, you will lead major incidents and provide support in troubleshooting alongside customer engineering teams. Your role is pivotal in ensuring successful outcomes for live services in demanding environments. Collaborating with development and support teams, you'll work on continuous improvement initiatives while fostering strong relationships with clients.
Key Responsibilities:
• Lead complex investigations into technical issues
• Serve as an escalation point for support queries
• Manage major incidents with clear direction
• Collaborate with development for issue resolution
• Guide fellow engineers during support efforts
Requirements:
• Experience in a technical support or engineering capacity
• Proven ability to handle live incident challenges
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