Job Responsibilities

Team Mission

Our Technology Operations team enables the Commercial organization to deliver scalable, automated, and reliable customer engagement platforms. We focus on building systems that reduce manual effort, accelerate delivery, and enable consistent, high-quality customer experiences.

The Role

Reporting to the Engineering Lead, you will serve as a builder and technical owner for our Amazon Connect telephony platform. Your primary focus will be designing and developing scalable IVR systems, automation frameworks, and integrations that power our contact center.

This role is build‑first, with success measured by your ability to create reusable, automated, and scalable solutions that reduce operational overhead and accelerate feature delivery. While you will support complex troubleshooting when needed, your core responsibility is to eliminate recurring issues through better design and automation.

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