Senior Director, Process & Services Excellence

This senior leadership role sits at the heart of enterprise transformation, driving operational excellence across global technology and service delivery functions. The position is responsible for shaping and scaling standardized, high‑performing processes that enable efficiency, quality, and consistent user experience across the organization. It combines strategic leadership with hands‑on operational improvement, ensuring alignment between business goals, transformation initiatives, and execution. Working in a highly matrixed, global environment, the role partners closely with program management, governance, and change enablement teams to embed a culture of continuous improvement. It plays a critical part in building a metrics‑driven, systems‑oriented operating model supported by modern excellence methodologies. The Senior Director also leads distributed teams and communities of practice, ensuring operational excellence cap...