Lead operational excellence and innovation as the Senior Director of Credit Processing Services at CIBC in Toronto. Your focus on client experience and process improvement will drive success across multiple operations units.
Reporting to the Vice-President of Client Operations, you will shape strategies for the Credit Processing Services Large Corporate, Agency, and Trade Finance Operations teams. This leadership role demands proficiency in lending products, loan administration, and the ability to foster a positive and adaptable work environment, ensuring sustainable performance improvements in operational processes.
Key Responsibilities:
• Design and execute operational excellence strategies
• Manage and mentor diverse teams towards impactful outcomes
• Drive automation and digitization initiatives
• Lead process improvement and quality enhancement initiatives
• Communicate complex strategies with internal and external stakeholders
Requirements:
• Proven exp...