Shape the future of client support with CIBC as a Senior Director, guiding digital transformations and enhancing service journeys. This strategic role focuses on improving client interactions across digital platforms.
As part of the Personal and Business Banking team, you will lead the vision and roadmap for the Client Servicing Journeys squad. Your expertise will be crucial in developing product roadmaps, managing backlogs, and planning releases. You will collaborate with cross-functional teams to ensure optimal service delivery and client outcomes.
Key Responsibilities:
• Set the strategic vision for client servicing
• Develop and communicate product roadmaps
• Manage complex squad backlogs and user stories
• Lead planning for service channel enhancements
• Coordinate stakeholder relationships for optimal outcomes
Requirements:
• Advanced communication and leadership capabilities
• Deep domain expertise and analytical acumen
• Proven track record in s...