Leadthedevelopment of a forward-looking technology, AI,dataand analytics roadmap that strengthens thefraud and agent oversightcomplianceprogramsscalability and effectiveness.

Drive and oversee continuous improvement of team performance by tracking KPIs, recommending enhancements to core processes, and helping implement tools or solutions that improve workflow efficiency.

Build and sustain a culture of integrity and continuous improvement across high-performing teams

Collaborate across the Compliance department and lead integration of other functional areas to build support for work plansand initiatives.

Stay current on compliance trends by researching industry publications and literature, benchmarking, consulting with industrycounterparts, and attending industry conferences and continuing education programs.

Direct and assign projects; pro...