Become a key player at Match Retail as the Senior Director of Client Services, located in the Greater Toronto Area. This pivotal role focuses on nurturing client partnerships and maximizing program effectiveness in a hybrid work model.
As the Senior Director, you will be the primary liaison for significant client accounts, guiding them towards successful long-term engagements. Your expertise in managing retail programs, combined with your leadership capabilities, will facilitate a culture of high performance among your teams. You will create tailored strategies that meet client objectives and enhance service delivery across the organization.
Key Responsibilities:
• Act as the senior point of contact for top client portfolios
• Own client satisfaction metrics and retention goals
• Lead a high-performing Client Services team
• Oversee program launch, monitoring, and KPIs
• Facilitate executive-level presentations to key stakeholders
Requirements:
• 5+ years exp...