Position Overview

The Senior Delivery Manager will be responsible for all service delivery activities for the assigned customer accounts. All service delivery is under the oversight of the Senior Delivery Manager regardless of whether the staff involved report directly to the SDM or are leveraged from other groups. The Senior Delivery Manager is responsible for the quality of service to the customer and has authority to resolve administrative, scheduling, resourcing, backup, and replacement issues. The Senior Delivery Manager has responsibility for account strategy in collaboration with the account executive, and creating unified services delivery models that remove barriers and ensure an exceptional customer experience. This individual will manage both Service Desk and Deskside Support teams, ensuring exceptional end‑user experiences, operational efficiency, and alignment with business goals. This client‑facing role requires strong leadership, technical acumen, and a s...