Elevate customer relationships with Recharge as a Senior Customer Success Manager in Toronto. Support top-tier e-commerce merchants with strategic insights and product expertise in a hybrid work model.
In this pivotal role, you will manage a portfolio of Recharge’s most complex brands, ensuring their success through tailored solutions. You'll act as a strategic advisor, helping merchants unlock growth by aligning platform features with business objectives. Your proactive approach will leverage your knowledge to drive measurable outcomes, directly impacting customer retention and satisfaction.
Key Responsibilities:
• Serve as primary partner for complex merchant accounts
• Lead renewal strategy to demonstrate platform ROI
• Advise on strategic feature adoption for business growth
• Champion merchant needs across internal teams
• Facilitate QBRs and share key metrics with stakeholders
Requirements:
• 3-5 years managing Enterprise SaaS accounts
• Proven track...