Elevate customer satisfaction as a Senior Customer Success Manager supporting Syntax’s Oracle portfolio across North America. Build executive relationships and drive success in managed services engagements.
This role requires an experienced senior manager to advocate for Oracle customers while ensuring alignment between their business objectives and the services provided by Syntax. With over 10 years in Customer Success, candidates should possess strong communication skills and a solid understanding of ERP and cloud services.
Key Responsibilities:
• Serve as the primary advisor for Oracle customers
• Build robust relationships with customer executives
• Lead reviews, operational calls, and meetings
• Coordinate with internal teams for service delivery
• Monitor performance and customer health indicators
Requirements:
• 10+ years in Customer Success or related fields
• Experience with enterprise customers and IT environments
• Strong knowledge of ERP pla...