Senior Customer Service Analyst - Logistics and Foreign Trade

Job Description

We are looking for a Senior Customer Service Analyst to join our team.

Benefits

• Medical plan
• On-site meals
• Basic food basket
• Parking
• Birthday day off
• TotalPass

Main Activities

• Assist customers through different channels (email, phone, chat, WhatsApp, etc.), ensuring speed and quality in service
• Record, monitor, and resolve customer requests, complaints, and questions
• Act as the interface between customers and internal areas (sales, finance, logistics, production, among others)
• Monitor deadlines and ensure compliance with agreed SLAs
• Identify opportunities for improvement in customer service processes and customer experience
• Keep records updated in the system (CRM or internal tools)
• Support customer retention and ...