Unleash your potential as a Senior Customer Activation Manager! Lead effective onboarding and activation for micro-SMB and micro-MM clients while scaling processes and maximizing impact.
This pivotal role in Customer Success demands over 5 years of experience to manage a high-volume portfolio. You will educate customers on product functionality, ensuring rapid adoption and implementation. Your ability to balance personal interactions with scalable strategies will drive customer satisfaction and revenue growth.
Key Responsibilities:
• Own end-to-end onboarding and activation for customers
• Facilitate onboarding meetings with strong executive presence
• Educate on product functionality and best practices
• Analyze customer feedback and improve onboarding processes
• Collaborate with Product, Engineering, and Support teams
Requirements:
• 5+ years in Customer Success or related role
• Proven success in managing high-volume accounts
• Strong skills in stru...