Drive transformation initiatives as a Senior CRM Program Lead in Commercial Banking. Leverage your experience with Salesforce Financial Services Cloud or Microsoft Dynamics to enhance CRM solutions.
We are looking for a seasoned professional to lead our CRM program in Commercial Banking. This role demands deep expertise in managing large-scale CRM initiatives while ensuring alignment with business objectives. Your leadership will guide cross-functional teams and drive impactful outcomes, optimizing CRM processes and enhancing data-driven customer experiences.
Key Responsibilities:
• Lead and manage the CRM program roadmap effectively
• Oversee program execution from planning to post-go-live support
• Collaborate with business stakeholders to define CRM requirements
• Drive Salesforce FSC or Microsoft Dynamics implementation efforts
• Ensure robust governance and risk management through the lifecycle
Requirements:
• 10-15 years of experience in CRM program del...