About the Role

This position is for a Senior Cloud Site Reliability Engineer. You will be responsible for the daily operations of Solace Cloud, our market-leading SaaS offering, across leading cloud providers and platforms such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, Kubernetes, etc.

What You Will Do:

• Ensuring that the Solace Cloud Services are healthy and reliable, and that SLAs are being met
• Design and implement our infrastructure tooling, observability, and automation
• Contribute to making the production operations more efficient, less error-prone, etc.
• Expert-level knowledge in handling production Incidents in production-grade multi-cloud environments according to industry-standard Incident management process
• Process handling service requests and provisioning by the customers.
• Proven ability to manage customer escalations and drive resolution in mission-critical, high-im...