* Working closely with assigned patients’ to identify various reimbursement coverage options and investigate financial options for those without insurance.* Assist with the coaching and mentoring of existing team members.* Manage a patient caseload larger than their caseworker counterparts.* Be a reimbursement expert in assigned caseload territory.* Provides other caseworker(s) assistance with complex reimbursement, insurance, benefit investigation, special authorization, and appeal requests.* Participate in special projects as assigned by the Program Manager.* Provide daily support to Associate Program Manager(s)* Assist management with various reports and program related tasks.* Work with management to develop program protocol and SOP for Caseworker role.* With management, lead training of new caseworkers, including but not limited to shadowing & call monitoring.* Regularly Interacts with insurance companies, physician' offices, and healthcare professionals to provide optimal reimbur...