Job Overview

Lead the transformation of customer identity capabilities for a leading financial services organization.

The Role

We are seeking a Senior Business Systems Analyst with deep Customer Identity and Access Management (CIAM) expertise to support a major transformation program for one of our Financial Services clients. This role will be responsible for assessing current-state capabilities, defining target-state operating models, and helping shape the future vision for customer identity capabilities across the organization.

What You’ll Do

• Deliver a comprehensive assessment of current CIAM capabilities, identifying gaps, risks, opportunities, and strategic recommendations.
• Define target-state CIAM capabilities and support the development of MVP and future-state roadmaps.
• Design and document a new CIAM operating model aligned to business objectives, customer experience goals, and regulatory requirements. ...