Overview

Job Title: Senior Business Analyst – Conversational Agent
Job Type: Permanent
Application Deadline: 10 June 2026
Location: UK
Reports To: Global Digital Employee Experience Lead
Level: 4

About Your Team

The Technology function provides IT services to the Fidelity International business globally, developing and supporting business applications that underpin revenue, operational, compliance, finance, and customer service functions. Enterprise Infrastructure Services runs Fidelity’s IT solutions and services, delivering secure, reliable and accessible infrastructure globally. Enterprise Service Management orchestrates efficient, secure internal service delivery across Technology and other corporate functions, standardising delivery, enhancing employee experience, reducing risk, and accelerating productivity.

About Your Role

The Digital Employee Experience Senior Business Analyst will shape and deliver an intelligent, A...