Become a Senior Business Analyst with Canada Life, focusing on platform capabilities and user story development. This role is a permanent full-time opportunity for dedicated professionals.
This role calls for a seasoned Business Analyst with over 5 years of experience in technology platform implementation. You'll lead the documentation of business requirements, ensuring the integration of contact center solutions like AWS Connect. Collaborating with IT and business teams, you'll evaluate processes for optimizations and new automation opportunities, while leading user acceptance testing and agile ceremonies.
Key Responsibilities:
• Author user stories and refine business requirements
• Document functional and non-functional specifications
• Facilitate working sessions with key stakeholders
• Support training and change management initiatives
• Conduct risk analysis for automation projects
Requirements:
• 5+ years in business analysis or related fields
• Pro...