Elevate your career as a Senior AWS Support Engineer at Ingram Micro in Mississauga. This hybrid role combines remote flexibility with the challenge of managing complex AWS issues and mentoring engineers.
Ingram Micro is seeking an experienced Senior AWS Support Engineer to be part of its global support team. You will resolve intricate AWS-related issues, mentor frontline engineers, and design efficient support processes. Your main goal will be to enhance customer satisfaction while keeping up with the latest AWS technologies.
Key Responsibilities:
• Monitor and manage AWS-related support cases
• Mentor frontline support engineers in best practices
• Troubleshoot complex AWS issues hands-on
• Develop support workflows and preventive measures
• Create and maintain technical documentation and knowledge articles
Requirements:
• Bachelor’s degree in IT or related field
• 8+ years in technical support or IT roles
• 4+ years of AWS support experience
• Val...