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Department: IT
Employment Type: Permanent - Full Time
Location: Toronto
Reporting To: Application Support Manager
We are seeking an experienced and proactive Senior Application Support Engineer to join our IT Operations team. This role provides Level 2 application support, contributes to Level 3 troubleshooting, and ensures the stability, performance, and availability of critical business applications across cloud and on-premises environments.
The successful candidate will work within established architectures and operational standards, collaborating closely with development, infrastructure, and business teams. They will also continuously improve support processes, monitoring, and documentation, while independently resolving most operational issues and escalating complex problems where required.